TV, Aerial & Satellite Issues

Troubleshooting Tips

All you want to do is relax and watch your favourite TV shows…

One day it works perfectly and the next you are ready to throw the TV out the window from frustration!

Don’t resort to throwing out the TV yet, it is far more likely to be a cabling, aerial or satellite issue that can be easily solved without creating a huge hole in your pocket.

What issues are you experiencing?

Pixelated colour blocks? A blank screen with a ‘No signal’ sign? Gone are the analogue days of the snowy images, with a digital TV it either works or it doesn’t!

First off, is it occurring on all of your TVs or just one? If it is on all of your televisions, chances are the problem lies with your outside wires, aerial, satellite or amplifier and it’s probably best to speak to an expert.

If it is only an issue with one of your TVs try and check the following to see if it helps:

  1. Are you connected to the right input ie: HDMI, Video, Analogue, Component?
  2. Check all cable connections between your wall outlet, digital receiver and the TV set
  3. Try resetting your digital box

Speak to Our Experts

Still having no luck? Don’t worry – our expert team will have you up and running in no time.

Contact Us

Top 9 Most Common Connection Issues

1. Deterioration of aerial cable

Over time, the outside jacket of your aerial cable can wear away due to weather impacts and friction against other materials. Hot weather, can cause it to crack while wet weather can be even more serious if allowed to deteriorate, as it can travel down to your TV and lead to corrosion of cabling or the device. In a situation like this, we would advise replacement of cabling.

2. Issue with wall socket

In some cases the wall socket may look tampered with perhaps it looks loose, in others you might not be able to tell without pulling the the box off. Fairly often we see with cheap sockets that the PCB (Printed Circuit Board) has broken and therefore the socket needs replaced.

3. Broken Flyleads

A flylead is the cable connecting your TV to the aerial wall socket, they are often damaged because they get bent over time and bumped against walls. You can pick one up in the nearest TV or appliance shop, or alternatively we can arrange to pop out and replace it. The thin pre-terminated cables that you can pick up in high-street stores are easily broken as they are cheaply made, you’ll need a signal strength meter to determine if its working or not. This is particularly common in air filled cabling, and is one of the many reasons we use foam-filled cables, maximising the power of transmission with a longer lifespan.

4. Aerial upgrade required

In a development designed to meet the demand for mobile data, Ofcom took the decision to reallocate some airwaves currently used by Freeview to mobile services which is expected to be complete by 2020. Most Freeview viewers will simply need to retune their TV when it takes place in their area. However a number of homes currently using a grouped rooftop aerial will require a replacement to receive all the channels in their area. We would recommend in this situation that aerials are altered to a wideband model to maximise channel coverage and avoidance of disturbance during future changes. It may be that only an aerial repoint is required or a filter installed to prevent interference this would need to be identified at the time.

5. Aerial facing in the wrong direction

It can be as simple as the weather diverting the aerial in another direction, but more often than not it has been installed incorrectly in the first place. Using a signal strength meter we can identify the aerial direction that will provide the optimum results. This includes taking into consideration obstacles such as trees, surrounding buildings and even the silver sheeting on your insulation or plasterboard, if you’ve chosen to locate your aerial in the loft.

6. A faulty aerial

The Dipole is the main part of an aerial as it picks up the TV signal and sends it down your television. DIfficult to detect damage without close-up examination, most usual causes are water ingress or storm weather; in both situations a replacement is likely.

7. 4G Interference

This is our biggest call out at the moment. The additional use of devices on 4G is disrupting the regular signal patterns for TV aerials & amplifiers. The way to protect yourself is to fit an 4G filter to your existing aerial or replace the aerial completely with a built in one. The difference in cost is minimal and it would provide you with an upgrade at the same time. As the number of 4G masts increase, the issue of minimising disturbance is only going to become more important.

8. Dish misalignment

The typical weather exposure we experience around the North East of Scotland, means it’s hardly surprising that satellite dishes get sent adrift. However, even more common is the corroding of the dish & the bracket holding it in place due to the salt air; in this situation there is no alternative but to replace the dish.

9. Missing channels

In particular this problem is associated with HD channels, try resetting your digital box first, but if that doesn’t work it’s likely that you’ll need an upgrade to a wideband TV aerial. This is because of the mobile data reasons outlined above (link back to this anchor)

The Digital Re-Tune

Something to keep in mind is the digital re-tune that is likely to occur 2018/19, if you’d like to be kept in the loop about this and other TV Aerial & Satellite updates join our mailing list here.